Why Was My Bonus Removed?

Created by Support Team, Modified on Tue, 16 Jun at 12:33 PM by Support Team

Why Was My Bonus Removed?

Bonuses can be removed for the following reasons:

  • Expiry — bonus funds may expire if not used within the promotional period

  • Terms breach — if the bonus terms were not met (e.g. claiming more than one welcome bonus)

  • Account breach — violation of the Terms of Use


Always read the specific terms for each promotion before claiming. If you believe a bonus was removed in error, contact support via live chat or email support@tsmx.io.

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