Why Hasn’t My Purchase Gone Through?

If a Coin package purchase didn’t go through, it’s usually one of the following:

• Your TSMx email address hasn’t been verified yet

• Your bank account isn’t fully linked through Aeropay

• Your bank declined the ACH transaction (common on first purchases — contact your bank)

• You’ve hit your limit for the period

• Insufficient funds in your linked bank account

• Pop-up blockers are enabled — make sure they’re turned off

If none of the above apply, contact support via live chat or email support@tsmx.io with the details.